More eBay irritation - Blowmolds. Read Only. No more posting. - PlanetChristmas! Forums. Read Only. We've moved to http://talk.planetchristmas.com - The Forums of PlanetChristmas have moved to http://talk.PlanetChristmas.com
I know we've talked about this a million times but this is such a good example I wanted to post it. I get really annoyed with sellers that try to hide behind requiring insurance as an excuse not to properly pack their items. Listen to this quote from a description, "Insurance is optional but recommended in case of lost or damaged shipments.All heavier items will be shipped via Fedex which includes up to $100.00 of insurance coverage however smaller items shipped via USPS will require that you request and purchase insurance in addition to the shipping price.If your item is damaged it is your responsibility to file and handle any claims and we will not be held reponsible in anyway." Does this person not understand that it is the SELLER'S responsibility to file a claim? First of all the seller has the paperwork! A claim with the USPS needs to be file at the location of the SENDER! What do they expect the buyer to do? Travel to the seller's location to file the claim?
I got some beco carolers last year and the seller did not pack good and what do you think happened (The boy caroler had broken feet,necks and then went to file a claim and they said that they would have to have the carolers and this is what the usps (You may not get them back) So what's the point of insurance. Part of that is the sellers falt since there was only few sheets of news paper. You got to put a lot more than that. These carolers are FRAGILE! That must be French
____________________ Christmas Delight
Blow Molds, Blow Molds, Lov'em Lov'em Can't get enough of 'em!
You've hit the real issue there. If the items are packed properly in the first place then they won't get broken unless there is an extraordinary circumstance (like the truck running over the box). Also, if the box is labeled properly with a printed label (free to print from USPS website) including zip + 4 (for USPS) then it is very unlikely that the item will get lost.
It is my opinion, that if you were to paypal via Credit card, you would be able to refute nearly any charge that you did not take insurance for. Feebay really should coach sellers on how they should ship.
I have sold a lot of stuff on Ebay as well. The reason a LOT of sellers put that in there description is to safe guard themselves, I did as well. I learnt fast, from people saying they didn't get the package, after that everything was sent with conformation, I caught 2 people trying to say that they never got the item, until I emailed them the proof they did. As far as insurance goes, if its a high price item I requested insurance, yes it should be seller responsiblity, but when you buy a car, does the dealer buy the insurance?
Also USPS is no better than any other postal service in the world, they lose things as well.
i AGREE I BOUGHT A TELCO WITCH AND IT WASNT PACKED GOOD..AND I HAD THE HARDEST TIME WITH THE INSURANCE BECAUSE LIKE SAID EARLIER IT IS UP TO THE SELLER ..AND THEN ONCE I GOT MY MONEY BACK THEY TOLD ME I COULD HAVE THE WITCH BACK..I NEVER DID THEY SENT IT BACK TO THE SELLER EVEN THOU SHE DDINT WANT IT....AND ALL PAPER WORK SHE FAXED TO THEM SAID TO RESHIP TO ME...
I also had someone deny they received an item
They received 2 items, one was delivered - the other not?
I don't think so
Not according to FedEx, recipient can argue the point w/FedEX
It cuts both ways
I also put the disclaimer on every auction
I've had one item that did go missing & Fedex re-imbursed me & I shipped out a replacement to the buyer
I had one Money Order that took almost a month to get to me
And I had one item that was delivered to Customers old address. They never updated their information on EBay or Paypal. The package came back to me and I was charged additional shipping. Customer had a choice, pay additional shipping plus what it cost to return the package to me. Or I'd issue a refund for the difference
I ended up issuing a refund for cost minus shipping
bdeditch wrote: I have sold a lot of stuff on Ebay as well. The reason a LOT of sellers put that in there description is to safe guard themselves, I did as well. I learnt fast, from people saying they didn't get the package, after that everything was sent with conformation, I caught 2 people trying to say that they never got the item, until I emailed them the proof they did. As far as insurance goes, if its a high price item I requested insurance, yes it should be seller responsiblity, but when you buy a car, does the dealer buy the insurance?
Also USPS is no better than any other postal service in the world, they lose things as well.
Let me clarify that I am not trying to say that the buyer can never be at fault. I know that there are dishonest people out there (both buyers and sellers) who try to scam the other party. The problems I was trying to bring out are the failure of many sellers to properly pack items and the attempt to hide behind insurance instead of taking responsibility for properly packing items. I did not say that (paying for) insurance should be the seller's responsibility. I said that the SELLER has all the paper work and is at the location where the claim must be filed. If the package is lost it is the seller's responsibility to file the claim. What good does it to the buyer to purchase insurance if the seller refuses to cooperate by filing the paperwork? The buyer CAN'T because he does not have the receipt for the insurance! If you look at the quote I posted in my original post the seller states that they will not be involved in any way. (Actually they said "anyway" instead of "any way" which is wrong.) They are obviously just trying to hide behind requiring insurance as an excuse for not accepting their responsibility. Delivery confirmation can be a good thing. The great thing about USPS is that delivery confirmation is FREE with priority mail if you simply GOTO the USPS website and print out a FREE label.
I think you missed my point about lost packages. I didn't say that USPS never loses a package. I said that if you use the proper address format (all caps, NO punctuation, proper USPS abbreviations) and the zip + 4 that it is unlikely to get lost. The zip + 4 uniquely identifies individual houses. If there is nothing left on the box but the zip + 4 they can deliver it to the right place. On the other hand when a seller scribbles the address on the side of the box with a crayon in illegible writing (or on a label that is not securely attached and falls off) it is very likely that the package will get lost!
Sellers fail to realize that all the disclaimers in the world don't excuse them of their responsibility to deliver your item in a timely manner and free from damage.
It doesn't matter if you purchase insurance or not. it's up to the seller to get the item to you in the condition decribribed in the auction.
I don't care how many times they list it in their auction or how many different ways they word it...must buy insurance...not responsible for loss or damage...cannot be held liable...won't file claims...whatever...
They are responsible...plain and simple...
pay with paypal and file a dispute....
if it gets lost in the mail then it's an item not received...if it's damaged then it was not as described...you didn't purchase a smashed whatnot...
At least that's what a nice EBAY representative explained tome once upon a time...
If you want to be protected then protect yourself...
when I sell to someone I don't know I get confirmation and sometimes a signature if they have been troublesome...
most times I don't even fool with insurance...it's either already included with fedex...
the post office insurance is crap...it's not worth the trouble unless it's a very high dollar item...which I wouldn't trust to come through the postal service anyway...
I don't like buying an insurance product where I am not the one to file the claim...it's silly....most sellers are not that cooperative after the sale has gone bad with a damaged item or lost package...even worse if it's one of those newer sellers that cut tail and run...
A couple of years ago, I won an auction on two Artistic carolers. These carolers were old and fragile. The Seller assured me, in writing (I have the email) that he would very carefully pack them. These were not cheap, I paid over $250 for them, and of course I bought insurance.
The Seller basically threw them both into a box and they arrived here with so much damage it was unbelievable. I immediately contacted the Seller, sent him pictures of the carolers and boxing (I had taken pictures of the unopened box and each step of its unpacking..which I always do) and asked him to file the claim for the full amount of the insurance. He refused to cooperate. I then contacted ebay and paypal and filed a complaint against this seller.
I followed all the required procedure on ebay..nothing was done. I did all that was necessary with paypal. It took 5 months..my total refund from paypal was about $40.00 bucks and change. I never collected a penny more..it was a joke.
When I contacted the shipper, they had no record of any insurance having been paid on that shipment..I was furious.
The entire transaction was a mess, I was completely screwed.
That Seller has since "fled" from ebay as far as I know. He got away with it.
I also got two poloron choir peeps last year. I received the package and I opened the box and what do I see no shipping material at all. The carolers necks,head,and body were cracked so bad. We contacted the seller and she said that she would file a claim with DHL and she said they refunded the full amount and they would send it to her and she would have to send it to me. so days turned in to weeks. She never did send me the shipping money and on top of that she got my $250. A total night mare. And we went to file a claim with ebay said that she is no longer a ebay member. So now I got two very badly damaged poloron carolers. She got away. Ebay should not be able to unregister untill they have all there disputes taken care of. I have not had very good luck with the shipping.
____________________ Christmas Delight
Blow Molds, Blow Molds, Lov'em Lov'em Can't get enough of 'em!
I forget where I read it, maybe wrong
But someone posted that Paypal only guarantees delivery of the item, not the condition it is delivered in. If buyer can prove item was delivered, then it falls to a shipping claim & Paypal will not refund the $$ paid
I've received some molds very carefully packed
Others were just in a box
I've also bought some older molds w/box, only to have the shipper put labels all over the box. Other people have reboxed the old box & wrapped it in brown shipping paper
I pack my boxes with newspaper, styrofoam & other packing material
It doesn't take that long, and I hate to see a blow mold damaged - even a new one
To me it's not worth any possible hassle to not take the time & pack an item correctly
Carrie Sansing wrote: I then contacted ebay and paypal and filed a complaint against this seller.
I followed all the required procedure on ebay..nothing was done. I did all that was necessary with paypal. It took 5 months..my total refund from paypal was about $40.00 bucks and change. I never collected a penny more..it was a joke.
This is the little known dark secret of Ebay and Paypal. They really do not do anything to assist you (as a buyer) or protect you in the event of a fraudulent transaction. I never pay anybody unless I can pay with a credit card like American Express that will at least offer an additional level of security.
Dale, I agree with you on this. I've been buying on ebay since 1998, generally I've found Sellers to be honest and on a couple of occassions when I received something damaged, they have made the insurance claim with the shipper and returned my money to me. Fortunately, its only happened a few times over 10 years..not bad. But its a shame that there are some that will cheat you, so each time I buy I always remind myself Caveat Emptor..buyer beware.
Personally, since thats my auction, I'll respond. In my opinion I beleive it is rare. How many of those have you actually seen on ebay? That is a reasonable buy it now price, considering we sold our first one for 89.00 only two weeks ago. Hmm if a mold goes higher thank 50 dollars there must be some rareity in there. No need to inform, I'm here and know. Also, for your information we did two second chance offers and both people took it? So again, how is that not rare? Yes they are still being made, but how many people have acutally sold them throughout the years on ebay? How many stores actually carry them? Not most people can get their hands on molds these days lately, if you've taken notice.
Dale W wrote: bdeditch wrote: but when you buy a car, does the dealer buy the insurance?
The dealer insures his assets until you take delivery of it.
deliverery is when you purchase or agree to purchase it, I bought a new SUV yesterday and the dealer said once purchased (Or agreement signed to be purchased), insurance is the new owners responsiblity, not theirs.
And as I said and is quoted, the dealer does not buy YOUR insurnace for YOUR car, you do.
Last edited on Sunday February 17th, 2008 10:48 pm by bdeditch
I got a ploron nativity once joseph had his head cracked so i contacted the seller, before i knew it i had the full amount i paid for the entire set in my paypal account and she told me to keep it and have a merry christmas lol she even refunded my shipping. I was very luck i guess . So i fixed him and ended up with a free set lol
No,just because a mold goes for more then $50 does not mean it's rare by any means, or just because it does not show up on ebay radar it's either ill informed newbies, or the the mold is worth what some people were willing to pay for it that day, or maybe the sun was shining, who knows . My point was that since this was an irritation thread is that the average interpretation of rare does mean you get alot for a mold it's when someone states something is rare when it's really not especially when it's being produced still. I think most people would agree. Recently i've seen a GV climbing santa which i have not seen for quite a while, i do not know what it ended for but if it ended for more then $50 dollars does that mean it's rare, maybe rarer considering that the company is out of bussiness and not accessabale to purchase other then abay or other means. I guess if i saw an empire father christmas 3 times a year that would not be rare, right, no, the mold is rare, that's a high dollar mold 9 times out of ten. i believe there have been other threads mentioning the same thing that i have this just happened to be your auction as an example.
